LoopSpring offers a comprehensive range of support and maintenance services to ensure the longevity and proper functioning of your digital solutions:
Preventive maintenance: Regular monitoring and updates to prevent breakdowns.
Corrective maintenance: Rapid intervention to resolve incidents and restore service.
Post-project maintenance and warranty: Follow-up after delivery with corrections and adjustments included according to project terms.
On-demand maintenance: One-off assistance as required. A personalised quote is necessary.
We offer tiered support packages to meet different business needs:
Response within 24 hours, resolution target within 48 hours for non-critical issues.
Response within 8 hours, resolution target within 24 hours for most issues.
Response within 4 hours, resolution target within 12 hours, with dedicated support contact.
Each level includes different monitoring frequency and preventive maintenance schedules.
A maintenance contract offers several advantages:
Security: Protection against cyber attacks and vulnerabilities.
Reliability: Ensures the availability and performance of your solution.
Cost reduction: Avoids costly emergency interventions.
Responsiveness: Priority intervention and dedicated assistance.
Peace of mind: Regular reporting and transparent communication on your system's health.
Our standard intervention timeframes based on issue severity
(system down)
Initial response within 1-4 hours, continuous work until resolution.
(significant impact)
Response within 4-8 hours, resolution typically within 1 business day.
(limited impact)
Response within 24 hours, resolution within 2-3 business days.
Response within 48 hours, implementation timeline provided after assessment.
If you encounter a problem, please contact us via the following form:
Incident declaration form:
+91 7483097665
10:00 - 16:00 (Monday to Friday)
(Premium and Enterprise plans only):
+91 7483097666